How can we help you?

Frequently Asked Questions

How can I create a 3 Now account?

We'd love to have you on board! Follow these simple steps to open an account:

 

https://www.3now.de/register

 

 

Alternatively via the app:

 

Download the 3Now application for Android and iOS from your App Store. Open the app and tap on "Register". Follow the simple instructions and you are ready to use 3Now!

What information is required when registering an account?

What information is required when registering an account?

When you create an account with 3 Now, we collect the information you provide, such as your name, email address, phone number, and date of birth. You can also make other settings for us.

How do we use your data?

We use your personal data to:


To provide customer support, improve our platform and ensure the safety of the 3 Now platform and its users.

What useful experiences does the 3 Now platform offer you?

You can:


Verify your identity and maintain your account and settings

Connect to your rides and track their progress.

Process payments and calculate prices

Collect feedback on your experiences.

How can I see my reservations?

You can check the active 3 Now reservations quickly and easily via our app.

What can I do if I was dissatisfied with the driver?
When you are finished with a trip you can contact us and explain what went wrong. Provide us with the trip details so we can check which driver you had. We will investigate your case and get back to you.
What can I do if the app doesn't read my location correctly?

When you order your 3 Now, the most reliable way to enter your pick-up point is to either enter an address or search by place name.

What if I don't come to the pickup point?

If your driver arrives at the pick-up point and cannot find you there, he will wait for you for 5 minutes. He will then try to contact you, but if he has not received any further instructions from you, he will leave. In this case, you will be charged the minimum price.


If you find that you cannot get to the pick up time, the best thing to do is to call the driver and tell them where you are so they can pick you up. Your location will become the new pick-up point. Note that the price of your trip may be affected.

How is the fare approved for the trip?

Once you order a car from our company, you implicitly agree to the fare charged by the site or application.

Is there an additional cost to the price shown on the app or website?

No, we are obligated not to charge any additional fees under any circumstances except for traffic fees imposed on some roads.   

Is there a discount on the price of rides in some cases?

Yes, if the passenger brings other passengers, he is entitled to get a discount on the price set for him, and if he invites a friend to use the application and that friend makes at least two trips, he is entitled to get a reward amount added to his wallet as well as every friend who accepts his invitation and makes two trips.

What countries and cities is 3NOW available in?

At the moment, our services are available in Egypt, the United Arab Emirates and Germany, and the cities in the three countries currently mentioned in which we provide our .services are limited to Cairo, Dubai and Dollsdorf, with a new list to be joined by cities and countries soon

Can I order more than one car on the same day?

Oui, vous pouvez, mais une fois votre trajet dans l'une des voitures terminé, vous pouvez en commander un autre.

Can I cancel a flight after booking online?

Yes, but you cannot cancel the reservation in advance booking less than six hours before the appointment, otherwise the deducted fare will be due, but in the case of immediate reservation, it can be canceled before the arrival of the driver.

Is the price of the journey different on the same day?

Yes, peak times and traffic congestion require a fare increase due to the length of time the journey will take.

Can I tip the driver , for his special service?

Yes, undoubtedly, and the tip is given directly or through the driver's evaluation page, and this tip is not entered on the invoice given showing transportation fees.

Can I get an invoice for the fare I paid?

Yes you can and you can find it in the application interface after the trip is over.

Can I request a specific driver through the application or communicate with the company?

No, the application will forward your request to the nearest driver.

Can I bring pets on board your company's cars?

Yes, you can, but try as much as possible to keep the car clean.

Can I stop multiple times during one trip?

Yes you can, but the downtime should not exceed three minutes at a time and only twice.

What is the maximum number of packages I can ship through your company?

You can ship a weight of no more than 30 kg.

Is there an upper limit for the value of the goods to be shipped?

Yes, the price of the shipment should not exceed 600 euros in Europe, and 150 euros or its equivalent in Arab countries.

Does your company pack and seal packages to be shipped?

No, this is the responsibility of the sender, and the parcel must be ready for dispatch.

Are there items prohibited to be shipped through your company?

Yes, the ban includes medicines, alcoholic beverages, drugs, firearms, and any illegal or dangerous substances in any way.

How is the payment process by the user?

This is done in one of four ways: cash, wallet, credit card (more than one credit card can be used), and PayPal account.

Can the user charge his wallet؟

Yes, using a paypal account, or by credit card.

Can the user choose more than one destination (access point)?

Yes, he can, as he can stop for a certain period of time, then continue his journey, so that his journey in this case will be in two stages.

Will I be notified that the access point I selected is unavailable?

Yes, a message will appear telling you that the address you have chosen is not available or that the selected city is not supported by the application.

Can I save multiple favorite titles within the application options?

Yes, sure, in order to make it easier to know the addresses and locations of frequent destinations such as home, work or others, and you can delete your favorite addresses at any time you want.

Can I amend my information via the site?

Yes, by clicking on the Settings option, then modifying the profile, where user information such as photo, name, surname, email and phone number will appear.

Can I cancel the scheduled flight and get the fare refunded?

.Yes, you can, but the cancellation must be made at least six hours before the appointment, otherwise you will not be able to get the fare refunded

Can I send the parcel later?

Yes, through the "Scheduled Shipping Trips" option. When you click on a delivery request, you will see the order details such as the order date, driver's name, fare, address, and vehicle type

Can I cancel a scheduled parcel shipment request?

.Yes, but the cancellation must be made at least six hours before the appointment, otherwise you will not be entitled to a refund

Can I evaluate the driver?

Yes, you can, after the flight is over, and through the rating panel you can pay a "tip" tip to the driver, among the multiple options below the rating.

Can I change the starting point?

Yes, you can, and you can change it only two.

What are the additional services that the customer can get?

Child seat, where the request for the first seat is free, and what is more than that is rented, and writing the user's name on a sign to receive someone at the airport.

What information should the parcel sender enter through the application?

The name, phone number and address of the addressee in detail, and we will send a pin code to the addressee, to ensure that the parcel reaches the right person, provided that the sender indicates that this parcel contains breakable items.

Why is the payment declined?

If you see one of the following messages, you won't be able to request a ride, until you update your payment method:


Request Failed: The card has been rejected.


- Payment method is invalid, please update your billing settings


- An error occurred while executing your request.



Therefore, you have to update the payment method by adding a credit card, cash payment, or paypal payment,



Collection takes place six hours before the scheduled stage time, and after the trip ends on direct request. 

 


How do I add a credit or debit card manually?

After opening the main page, you will choose the destination, then order a car, and you will see the wallet and voucher icons, and by choosing one of these two icons, you will see adding a credit card, and here you have to follow the following steps:


1- Enter the card number.


2- Enter the expiration date.


3- Enter the card verification number (cvv), which appears on the back of the card.


4- Click on Confirm.

Why can't I request a journey?

:You may not be able to request a journey for one of the following reasons


1- You have due payments.


2- Payment is refused.


3- 3now services are not available in your location: the service may be unavailable at the meeting point, and it may not be available at the destination location, and you will see a message that the services are not available at this location.


4- There are no drivers in your vicinity, and here you have to wait for a few minutes, and then try again.


5- Your phone number is not confirmed, and here you need to update your account settings.


In the event that you do not have any of these problems, and you still cannot request a trip, you can email us at: Info@3now.de to help you solve the problem.

I forgot my phone in one of the company's transportation, what can I do?

1- If something like this happened to you, and you were unable to access your account at 3now, you should email us at info@3now.de, mentioning all the information you mention about the trip, trying to specify the exact time and date, and mention any Other details that enable us to know the driver and the car, and do not forget to mention a phone number to contact you, to inform you directly of everything new, or ask the driver to contact you and coordinate with you to retrieve your phone, or any other item that

you forgot in the transportation.


2- In the event that the trip was requested by another person, this person must access the trip information from the My trips tab, and send that information to the email info@3now.de mentioning the phone number belonging to him, or to the person for whom he requested the trip, to be Coordination with the driver to recover the phone or any other lost items.


In order to return the lost items, you must pay a new journey fee, from the driver's location to your location to hand you the phone or other lost items, with the need to wait for him if he has other obligations.


- With all that, the company does not guarantee the return of the lost things because it does not guarantee that the driver will find the lost things, especially if he takes new orders long after the end of your journey, with the company doing everything possible to return the lost things to you by the possible means.



How do I report an accident, and what should I do?

- In the event that you have an accident on board our cars or because of it we wish you and the rest of the passengers safety, and we advise you first and foremost to contact the police and ambulance crew immediately to take the necessary measures, and we ask you to inform us of the accident information and all the details available to you via e-mail info@3now.de, until We can provide urgent assistance to you, please include the following information:


1-The date of the accident.


2-The time of the accident.


3-The site of the accident.


4- Were you a passenger or walking on the street?


5- Are there serious injuries?


6- How did the accident happen?


7- Available photos or videos of the accident.


8- Your phone number, with all personal information.


9- Flight details if you are a passenger.


10- License plate number.

The driver was driving recklessly and at high speed:


If you notice that a driver is driving unsafely, please let us know and, if possible, determine why the driver is behaving in this way, such as feeling sleepy, drunk, talking on the phone, or driving at high speed. Or bypass red traffic lights or race with other vehicles on the same road.


We hope that you will send us all the information, including the complete flight information, including your phone number, to info@3now.de.


If you have an accident as a result of this behaviour, please follow the steps in the previous paragraph.

 

Improper driver behavior:


Please inform us of all the details about the trip, the behavior of the driver and the circumstances of the incident. In the event that the driver’s misbehavior is confirmed, it is possible to compensate the passenger, or deduct an amount from the trip fare, and punish the offending driver.


 


The preceding paragraph applies to the driver's behavior as follows:


1- Explicit sexual behaviour.


2- Aggressive acts, threats with weapons, verbal threats, verbal insults, etc.


3- Preventing the passenger from getting out of the car.


4- Calling the passenger after the end of the trip for a reason outside the framework of the trip.


5- Sexual harassment.

 

If the driver does any of the above, please inform us via email info@3now.de:


 


If this act was made by another passenger while on a joint flight, please also inform us of the following information:


Your phone number.


The name of the offending passenger, if you know him.


- The date of the accident.


- The time of the accident.


-     The accident location.


Vehicle license plate.


Determine the type of problem.

How does 3NOW work?

3NOW is a technology platform that provides delivery service between drivers and passengers.


At the bottom left of the screen is an icon that includes one of four options:


1- Scheduled postal service (postponed to a later time).


2- Express postal service (you can request it immediately).


3- Request for a scheduled flight (postponed to a later time).


4- Request an instant flight.

 

In the lower center of the screen there are two icons:


1- Pick up point: where you can meet the driver.


2- Access Point: Any destination you want to reach.


Above these two boxes you will find three icons:


1- Icon in the form of a bag (workplace).


2- An icon in the form of a house (the place of the house).


3- (+) icon to add a new site.


 


You can enter more than one destination by pressing (+) at the bottom right of the screen.


After that we can choose a car.


After choosing the car, you will find two payment methods: cash payment and electronic payment.


 


At the bottom right of the screen, you'll find a calendar-shaped icon that you use to request a scheduled flight.


Finally, you have to click (Order Now).


You will see a message: The trip has been confirmed, wait for the driver.


You can cancel the trip by clicking on the (Cancel) button shown below, provided that you specify the reason for cancellation.

Is there a specific size for postal parcels?

The combined dimensions of the parcels should not exceed 120*60*60 cm as a maximum.

When should I contact the carrier?

You must inform the transport company of your intention to move 8 weeks before the desired moving date.Therefore, before the start of the transfer process, you do not enter into any payments or obligations and you will receive a non-binding offer, the rejection of which will not incur any costs.


ماهي المعلومات التي تحتاجها شركة نقل الأثاث لتحضير العرض؟

الكمية التي سيتم نقلها ، وطرق النقل ، ووجود مصاعد أو سلالم ، ومواد التعبئة والتغليف المطلوبة ، وظروف التفكيك وإعادة التجميع ، وأعمال التعبئة والتفريغ والمسافة بين مكاني النقل والانتقال.

لكي نستطيع تقديم عرض مناسب لك ، فيجب عليك تحديد عدد الغرف والصناديق والأحجام بشكل تقريبي، أو إرسال صور وفيديوهات للأثاث المراد نقله أو ملء استمارة عبر الإنترنت .


متى يجب أن أبدأ التعبئة، وتجهيز الأثاث للانتقال؟


كلما استعددت بشكل أفضل، كلما كان لديك وقت أطول للجلوس والاسترخاء في يوم الانتقال.


قبل أسبوعين على الأقل من تحركك، يجب أن تقوم بفرز الأشياء التي تستخدمها والتي لا تستخدمها لكي تسهل عليك مسالة الانتقال، وقم بتجهيز الأشياء الأكثر أهمية قبل يوم من مغادرتك، وتكون بحدود 15 صندوق.


Where can I get the boxes?

We can provide you with high quality funds for rent or purchase. Try to take care of the quality here, as this box is the most important thing in the subject of protection during transport, the boxes must be fixed on the ground and transportable, and each box must not weigh more than 25 kg.




We will deliver enough packaging materials to you in due course. If you don't need everything, we'll of course return the material on the day of the transition.

What to consider when filling boxes?

We recommend that moving boxes not be filled to their edges, each cardboard box must not exceed a maximum of 25 kg.




Place heavy objects at the bottom and light objects at the top. Boxes packed with Chinese glass or porcelain and crockery should be well padded, it is best to use appropriate protective materials and try to exclude newspaper papers with limited protection, newspapers can be affected by moisture and ink leaks into crockery.

ما أسهل طريقة لتأمين مكان لوقوف الشاحنات؟

يمكنك الحصول على تصريح لمنطقة ممنوع وقوف السيارات مؤقتاً من مكتب السياحة، وستقوم الشركة بتزويدك بالإشارات المناسبة. يرجى الانتباه إلى التقديم في الوقت المناسب..

يرجى تقديم الطلب قبل 5 أيام على الأقل من انتقالك في الأماكن الريفية، أما إذا كنت تعيش وسط المدينة ، فيجب عليك تقديم الطلب قبل 14 يوماً على الأقل.


ماهي حدود مسؤولية شركة النقل تجاه العملاء؟



تتحمل الشركة المسؤولية عن الضرر الناجم عن فقدان أو تلف البضائع خلال قيامها بعملها في الفك والنقل والتركيب .




تقع مسؤولية الشركة عن الفقدان أو التلف في حدود مبلغ 620 يورو لكل متر مكعب من مساحة التحميل المطلوبة للوفاء بالعقد.

وفي حال تم تجاوز فترة التسليم ، فإن مسؤولية الشركة تقتصر على ثلاثة أضعاف مبلغ الشحن إذا كانت مسؤولة عن انتهاك عقد متعلق بتنفيذ الالتزام التعاقدي المتعلق بتعويض الضرر الذي لا ينجم عن فقدان البضائع أو تلفها أو عن طريق تجاوز فترة التسليم ، وإذا كان الضرر ليس مندرجاً تحت عنوان الضرر الذي يلحق بالممتلكات أو يكون مسبباً للإصابة الشخصية ، ففي هذه الحالة تقتصر المسؤولية على ثلاث مرات المبلغ الذي يتعين دفعه في حالة فقدان البضائع .


ما هو أساس تقدير التعويض عن الخسائر في حالة تلف البضائع؟

في حالة تلف البضائع وترتبت المسؤولية على شركة نقل الأثاث ، فيجب تعويض القيمة في مكان ووقت قبول النقل.


يجب دفع الفرق بين قيمة البضائع غير التالفة وقيمة البضائع التالفة.على أساس قيمة السلعة في مكان ووقت حدوث التلف، حيث يتم تحديد قيمة السلعة حسب سعر السوق.


متى تعفى شركة النقل من مسؤوليتها تجاه العملاء ؟

 يتم إبراء ذمة شركة نقل الأثاث من المسؤولية إذا كان الفقدان أو التلف أو تجاوز تاريخ التسليم ناتجاً عن ظرف لا يمكن تجنبه، ولم تستطع شركة الأثاث تجنبه حتى مع بذلها أقصى درجات العناية.


هل هناك أسباب خاصة لإعفاء الشركة الناقلة من المسؤولية أو التلف؟

نعم فهناك أسباب خاصة للإعفاء من المسؤولية أو التلف:

1- تُعفى شركة نقل الأثاث من المسؤولية إذا كان الفقدان ناتجاً عن نقل وتخزين المعادن الثمينة أو المجوهرات أو الأحجار الكريمة أو

النقود أو الطوابع أو العملات المعدنية أو الأوراق المالية أو المستندات.

2- تعفى الشركة أيضاً في حال عدم كفاية صناديق التعبئة أو مواد التغليف من قبل العميل إذا كان الأخير ملتزماً بموجب العقد عن التعبئة.

3- كما تعفى في حال قيام العميل بمناولة البضائع أو تحميلها أو تفريغها إذا كان ملزماً بذلك تعاقدياً.


.4- الشركة غير مسؤولة عن البضائع المنقولة في الحاويات أو المخزنة في مستودعات الشركة، إذا لم يتم تغليفها بواسطة شركة نقل الأثاث

5- تحميل أو تفريغ البضائع التي لا يتوافق حجمها أو وزنها مع المساحة المتاحة في نقطة التحميل أو التفريغ ، بشرط أن تحذر شركة نقل الأثاث العميل من مخاطر التلف بإخطار مسبق ومع ذلك أصر العميل على أداء الخدمة.

. 6- وكذلك الأمر في حال نقل وتخزين الحيوانات والنباتات الحية

7- الحالة الطبيعية أو المعيبة للبضائع، مما يعني أنها معرضة بشكل خاص للتلف نظراً لطبيعتها الخاصة ، لا سيما من خلال الكسر أو الأعطال أو الصدأ أو التلف الداخلي أو التسريب.


8- إذا حدث ضرر يمكن ، وفقاً لظروف الحالة، أن يكون قد نشأ عن أحد المخاطر المدرجة تحت 1 إلى 7. ، فمن المفترض أن الضرر قد نشأ عن هذا الخطر، فلا يمكن للشركة أن تحتج بالأسباب الخاصة للإعفاء من المسؤولية إلا إذا كانت قد اتخذت جميع الإجراءات الملقاة على عاتقها في ظل الظروف الخاصة وقامت باتباع التعليمات.

9- أمين المستودع غير مسؤول عن الأضرار التي تسببها الطاقة النووية والمشعة أو المواد المشعة.


هل من الممكن تأمين البضائع بما يفوق الحد القانوني للتأمين؟

من الممكن تأمين البضائع خارج نطاق المسؤولية القانونية بناءً على طلب العميل ومقابل دفع أجور إضافية ، وفي هذه الحالة ستحصل شركة نقل الأثاث على تأمين النقل أو التخزين.

ما هي إجراءات التبليغ عن الضرر والتلف الناتج عن عملية النقل؟

 

1- يجب تسجيل التلف الظاهر وفقدان البضائع بدقة على إيصال التسليم أو تقرير التلف عند التسليم.


يجب الإبلاغ عن هذه الأضرار أو الخسائر لشركة إزالة الأثاث بالتفصيل في نموذج نصي (بريد إلكتروني ، خطاب ، فاكس).

في موعد لا يتجاوز اليوم التالي.


2- يجب الإبلاغ عن الأضرار والخسائر غير الظاهرة من الخارج إلى شركة نقل الأثاث في غضون 14 يوماً من التسليم ، وأيضاً بالتفصيل على شكل رسالة نصية.

3- في حالة عدم المطالبة بالتعويض عن الأضرار والخسائر خلال الفترات المحددة أعلاه فيسقط الحق في مطالبات التعويض.

 4- يجب أن لا تتجاوز فترة إخطار الشركة من قبل العميل بأي مطلبات الـ 21 يوماً من تاريخ انتهاء عملية النقل تحت طائلة فقدان المطالبة للوفاء ببلوغ المواعيد النهائية.


كيف تتم عملية حساب تكاليف النقل؟

تقوم شركتنا بزيارة إلى شقتك القديمة، بناءً على طلبك، للاطلاع على كمية ونوع الأثاث الموجود لديك، وكمية ونوع النفايات التي تريد التخلص منها، إضافة إلى مدة النقل المتوقعة، والمسافة بين شقتك القديمة والجديدة، وفيما إذا كنت تريد تخزين بعض الأثاث عن طريقنا، وكمية ونوع المواد اللازمة لتعبئة وتغليف الأثاث، بناءً على ما تقدم، سنقدم لك عرضاً خاصاً غير ملزم لك، وبموافقتك عليه، يصبح هذا العرض ملزماً لنا، ولن نكلفك بأجور إضافية، ما لم تخل ببنود العقد، كتغيير وجهتك، أو زيادة كمية الأثاث المراد نقله‘ وما إلى ذلك.


كيف يتم دفع أجور النقل؟

بإمكانك الدفع بأحد طريقتين، الدفع النقدي، والدفع عن طريق حساب بنكي.

الدفع النقدي يكون في يوم الانتقال، وأثناء عملية النقل.

أما الدفع عن طريق الحساب البنكي، يكون بشكل مسبق، قبل البدء بعملية النقل.


ملاحظة: إذا كان الانتقال خارج برلين، فيتوجب تسديد أجور النقل، قبل البدء بعملية الانتقال.


How much does it cost to set up a no-stop zone?

The exact cost cannot be determined, but it depends on the size of the no-stop area, which is usually between 5-25 meters in length, and also depends on the time needed to complete the transfer process.




There are also rental fees for traffic lights, and for the official permit (approval) to establish this area.




The costs range from approximately 50-100 euros.

When can a no-stop zone be created?

It is important to inform the residents of the area to be moved from or to, the process of establishing this area in advance, so that they can get their cars out of the exclusion zone easily and easily, and to be prepared for it.




Therefore, a request to establish a non-stop zone must be submitted two weeks before the transfer process, and the necessary traffic signals should be placed at least 4 days before the transfer process.

Is it possible to charge additional fees after agreeing on the transport fares?

Once we have made the offer and agreed to it and signed the contract, no additional fees will be charged for the transportation process, unless you have other additional requests, outside the scope of the agreement, such as modifying some of the terms (such as a request for lift, storage, or change of destination of transportation).

Do you have a piano transfer service?

Yes, we have a team of skilled workers experienced in moving sensitive machinery.


The piano transportation service includes packing it in a way that preserves it, and saves it from scratching and shocks as it is a sensitive instrument, even insurance, necessary advice, and reasonable competitive price, with the possibility of depositing the piano in a safe and appropriate storage, pending the transfer process.



The piano does not have to be transported alone, you can move other cartons, pillows, or bedding, which will keep the piano from shaking or scratching, and saves you some expenses.